Call 319-892-5170, select option 2 for dispatch, and select option 2 again for future rides.  Please call between 7:30 am and 12:00 p.m.  Reservations can be made up to 7 days in advance.  LIFTS will not accept reservations in the form of a phone message.  Be prepared to provide the following information when speaking with our staff:

1. Date riding
2. Your name (rider's name if calling in for someone)
3. Pick-up address (include apt or suite #'s)
4. Drop-off address
5. Appointment time (if any), or requested time for pick-up
6. Doctor’s name and phone number (if any)
7. Description of special needs, such as using a wheel chair, type of wheel chair (electric, extra wide, etc.) oxygen tank, service animal, escort, etc.
8. Any special loading instructions, such as use alley, side door, call ahead, etc.
9. Name and contact number of the person requesting the reservation

LIFTS staff will then negotiate a pickup time within a 2 hour window (one hour each way) of your initially requested time.  Once a time has been negotiated the bus may arrive 15 minutes before or after this time based on delays or cancellations that occur.