Jean Oxley Linn County Public Service Center

Linn County celebrated the grand re-opening of the Jean Oxley Linn County Public Service Center with an open house and ribbon-cutting on July 31, 2012. Located at 935 Second St. SW, the building has been completely redesigned and renovated following the 2008 flood. The renovations improved the layout to better serve the public, protect against future flood threats, and reduce the lifetime operational cost of the building by using energy efficient and sustainable building practices.

Examples of customer satisfaction improvements include:
  • Relocated the Treasurer’s Office from the second floor to the first floor for convenience because nearly 75 percent of people who visit the Public Service Center come to do business with the Treasurer’s Office.
  • Added a customer service numbering system and seating to the Treasurer’s Office to eliminate standing in line.
  • Relocated the Recorder’s Office, the Auditor’s Office, and the County Assessor’s Office together on the second floor because they often work together on land-related issues. Having them conveniently located together will make it easier for the public and will enhance efficiency of employees who work together on many common issues.
  • Added seating for the Planning and Development customer service counter, which was not an option previously due to the high counter tops.
These types of changes were possible because Linn County took the time to thoughtfully study how county business is conducted with the public and how the public could be better served.

Departments In the Building

Approximately 130 people work in the following County departments located in this building:

Jean Oxley

In April 2010, the Linn County Board of Supervisors named the Public Service Center after Jean Oxley to honor the extraordinary contributions she made to Linn County during her record 24-year tenure in office as the first woman supervisor in Linn County. Mrs. Oxley is the longest-serving Linn County supervisor (1972-1996) and was also the first woman to chair the Linn County Democratic Party and the first woman to serve as president of the State Supervisors’ Association.

During her tenure on the Board of Supervisors, she helped initiate home and community-based services for the mentally ill and intellectually challenged, as well as boys and girls organizations, and programs to allow elderly to stay in their own homes.

Since retirement, Mrs. Oxley has received awards from the State Older Iowans Legislature and has been recognized as an outstanding volunteer with the Heritage Agency on Aging. She has served as president of the Witwer Senior Center and has been honored as a “Woman of Achievement” by Waypoint.

LEED Certification

The Public Service Center is Leadership in Energy and Environmental Design (LEED) certified gold — a certification program that encourages green and sustainable building practices and results in energy efficiency. The Public Service Center was reconstructed using a project labor agreement and local labor.

Public Art

The Jean Oxley Linn County Public Service Center is one of three county buildings that proudly displays public art.