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Posted on February 10, 2020 at 10:31 AM by Joi Alexander
Here at Linn County we value our
Customer-Centered Culture where our goal is to create a positive customer
experience for internal and external customers.
For the past four years, we have approached our work in terms of “products.” Departments Countywide participate in monthly Learning Institutes where we identify and prioritize our products, identify customers of those products, and use Voice of the Customer feedback to improve a product’s effectiveness or to discontinue products that do not meet our customers’ needs.
Examples of results include:
We also invest in employee training.
Every new employee participates in our Core Values Academy. This training takes
place over a 6-week period and empowers employees to create a positive
workplace culture by learning about Linn County’s five Core Values and contributing
to our Customer-Centered Culture.
We also offer an employee training
series called LC3 Leadership University. The series includes 12 two-and-a-half-hour
sessions that strengthen our Customer-Centered Culture by focusing on listening
and communication skills, accountability, diversity, teamwork, leadership, and
Last year, we held 53 trainings for
elected officials, managers, and staff to build leadership skills and reinforce
our Core Values and Countywide focus on customer satisfaction. And trainings
are already underway in 2020.
Linn County is on a path to continuous
improvement, enhanced accountability, and greater customer satisfaction.
Through ongoing evaluation of our products and services, we will continue to create
efficiencies and balance the needs of the community with sound fiscal
Provide all customers the most satisfying products while maintaining sound fiscal management in order to enhance the quality of life in Linn County.
Our Core Values
Customer Satisfaction Policy
Read our Customer Satisfaction Policy.